General terms and conditions of sale and delivery (GCS)


1. General provisions

1.1. The contract is concluded after Eurodrut Sp. Z o.o. Spółka Komandytowa, hereinafter referred to as electronic confirmation of the Company.

1.2. The general terms and conditions of sale and delivery are binding as soon as they are declared in the evaluation or in the order confirmation. All contradictory conditions with the general conditions of sale and delivery may be reported by the customer, however, they will only be valid if clearly confirmed in writing by the Company.

1.3. All agreements and declarations of the parties must be submitted in writing to be considered binding.

2. Terms of delivery and services

2.1. Deliveries and services for the Company are specified in order confirmations or in addition to them.

2.2. Delivery time should start when the contract is concluded. Even when all the formalities will be completed, among other import, export, transit, taxes and when all technical disputes will be resolved.

2.3. The company will make every effort to ensure shipment within the stipulated time, but does not guarantee that this will happen. The delivery time is significant only if it is clearly indicated in writing.

2.4. If the offer is directed to a company with which the Company remains in stable commercial relations, the lack of response is equivalent to accepting the offer.

2.5. The company reserves the right to make partial deliveries and shipments of overweight or underweight goods up to +/- 10%.

2.6. The customer has the right to request contractual penalties for delays in delivery, in the case of a fixed delivery date, but this requires that the delay was caused by the fault of the Company. the compensation can not exceed 0,5% for each full week of delay. In no case may it exceed 5.0% of the total value of the goods ordered. Compensation is not due for the first two weeks of delay.

3. Technical documents

Brochures and catalogs are not binding, provided that it has not been otherwise agreed.

4. Payment terms

4.1. The prices of the offers are expressed in PLN. For prices in EUR. the unit will be the equivalent in PLN converted on the basis of the sales rate of the Polish National Bank on the day of sale of the asset.

4.2. Payment for the goods received without any deduction will be according to the agreed payment terms.

4.3. In the event of late payment, the Company has the right to examine, in addition to the main responsibility, the interest for delays calculated from the expiration of the agreed payment date in accordance with the applicable tariff at the registered office of the Company. The company has the right to pursue further requests.

4.4. The company reserves ownership of all deliveries until full payment is received in accordance with the contract and has the right to register its property rights in a public register.

5. Packing

The customer pays separately for the package, unless otherwise indicated on the order confirmation. The packaging is returnable within a maximum of 120 days from the date of purchase.

6. Complaint

6.1. The customer has the right to file a claim in a matter concerning the goods / services purchased.

6.2. The complaint can be presented in any way guaranteeing the declaration of will of the customer to present a complaint to EURODRUT SP. ZOO. A BUSINESS COMPANY. by email to mag@eurodrut.pl, or in writing to the following address: EURODRUT SP. ZOO. COMPANY COMPANY ul. Grunwaldzka 479, 62-064 Plewiska.

6.3. The complaint should contain the following data:

a) data of the recipient of the service (name, surname, address, e-mail address),

b) justification of the complaint.

6.4. The company must consider the claim no later than 14 working days from the date of receipt of the complaint and, in complicated cases, no later than 30 working days.

6.5. Deliveries by couriers → In case of loss, loss or damage to the package, the recipient must file the booking with the transport document and draw up a damage report in the presence of the driver, specifying the reason, the conditions of the package and the value estimated damage. The preparation of a damage report is not synonymous with raising complaints.

6.6. The company declares and guarantees that deliveries and services meet the technical requirements and that no liability is assumed for direct or indirect damages. The customer will have no other legal protection measures except in the cases specified in this document.

6.7. None of the parties shall be liable for damages caused by delay resulting from reasons beyond their control, e.g. legislative measures, regulations or other government actions, fires, floods, strikes, lack or inability to obtain raw materials, fuel or transport.

7. Final provisions

7.1. In matters not covered in these GTS, the provisions of the Civil Code shall apply.

7.2. In the absence of an amicable settlement, disputes will be resolved by the competent Court in Poznań.